Complaints procedure
If you are completely satisfied, we are naturally very happy to hear it. However, it can sometimes happen that for whatever reason, you are not completely satisfied. Even then, we would like to hear about it so that we can help you find a solution. We will always try to resolve your complaint. Firstly, to make you happy again, but also to learn from it ourselves and to further improve the DroomHout organization for your convenience in the future. In any case, you can always return a standard product purchased via the DroomHout website within 30 days, or exchange it for something else. This often solves the problem.
How to submit a complaint?
To resolve your complaint quickly and correctly, we ask you, if applicable, to provide us with the following information by sending an email to info@droomhout.nl:
- (company) name, address, phone number, and email address;
- clear description of your complaint;
- project code and/or invoice number;
- the time the complaint arose.
As soon as we have this information, we will immediately start working on your complaint and keep you informed about the progress of the resolution. You can also call our landline number 030 - 267 16 06; we will then confirm your complaint by email. If you prefer to submit a complaint in writing, you can send it by post to:
DroomHout
Nieuwe Houtenseweg 25
3524 SE Utrecht
The Netherlands
What do we do with your complaint?
We will respond to your complaint as soon as possible, but no later than 14 days after receipt; if it requires more time, we will inform you of this. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur.
