Returns procedure

If you are not 100% satisfied with one of the products purchased from DroomHout, you can exchange or return it free of charge within 30 days after purchase or (last partial) receipt, provided the product is in original and undamaged condition.

You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. Consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us at info@droomhout.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Exceptions

1. In addition to Article 10 paragraph 5 of these general terms and conditions and fully in accordance with Article 6:230p sub f of the law, the delivery of goods manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of a individual choice or decision of the consumer, or which are clearly intended for a specific person, cannot be dissolved or revoked by the consumer. This concerns all products and services that are quoted and offered by the entrepreneur under the heading "customization".

2. In the case of customization, the entrepreneur retains the intellectual property rights with regard to the designs, images, drawings, technical specifications and the like provided by him. In the event of failure to conclude an agreement or premature termination, the consumer is expected to return all design drawings and specifications provided by the entrepreneur, unless expressly agreed otherwise.

Model withdrawal form

(only complete and return this form if you wish to withdraw from the agreement)

• The Wood Collection BV
  Nieuwe Houtenseweg 25
  3524 SE Utrecht
  info@thewoodcollection.nl
  Tel. 030 - 26 71 606

I/We (*) hereby inform you that I/we (*) revoke (*) our agreement regarding the sale of the following goods/supply of the following service (*):

— Ordered on (DD-MM-YYYY) : 

- Order number:

— Received on (DD-MM-YYYY):

— Name(s) of consumer(s)

— Consumer(s) address:

- IBAN bank account:

— Signature of consumer(s) (only when this form is submitted on paper)

— Date (DD-MM-YYYY)

(*) Delete what is not applicable.